Robert Woodard and
Teran Torbert, both of CLE received a letter
commending him for “agreeing to stay with some Delta baggage
overnight that would not fit into the Delta room”.
They then helped Delta get the bags ready for delivery
the next morning.
Yidir Ouabira
of BOS received a letter for your “excellent customer
service” while assisting a wheelchair passenger
.
Audrey Szoka
of BDL also received a letter commending her for “always
being very punctual, proactive and always providing friendly
service”
Susan Arsevich of
PIT received a letter commending her for “excellent
customer service provided a family that feels like she should be
cloned and used for training”.
Scott Fetty
of PIT received a letter commending him for “going above
and beyond the call of duty when he safeguarded a bottle of
champagne for a passenger”.
Janet Lee
of PDX received a letter commending her for “assisting
passengers through the airport to baggage claim, then when it was
discovered that their baggage was lost, you helped them through that
process as well.
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Rosanna Hurtado of
PDX received a letter commending her for “going above
and beyond the call of duty when she used her own personal equipment
from home to accommodate a passenger wanting to take a terminally
ill friend back to their home country”.
With your assistance, he was able to get the
documents to the proper authorities.
Richard Vidana of
MCI received a letter commending him for “your
demonstration of excellent customer service when you were able to
convince a passenger that was ready to turn around and go home, to
continue with their journey and complete their trip”.
Your professionalism and excellent customer service
is what enabled you to change a passengers mind about their travel
plans.
Tilahun Hakenisso
and Girum Guda both of SAN received letters
for their “excellent service given to a passenger that
happened to be a relative of an Airport Authority employee”.
The passenger was 90 years old and both of them handled
him with great care and attentiveness the entire time they escorted
him.
Mandi Lynch of
COS received a letter commending her for “going above and
beyond the call of duty when you escorted a passenger through
security in a timely manner although the passenger had misplaced
their flight tickets”.
Aggie Gessesse
of IAD received a letter for “going above and beyond the
call of duty when you delivered a passenger’s very personal and
valuable money clip to her General Manager, Joey Lewis for
safe-keeping until the passenger returned to pick it up.”
Copyright
Huntleigh USA, All Rights Reserved
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Joey
Lewis of IAD
received a letter commending him for “going above and beyond
the call of duty when he accepted the responsibility of
keeping a passenger’s money clip until his return through
the airport”.
Mary
Andrasik of BDL
received a letter commending her for “preventing a security
breach when she stopped a passenger with a boarding pass that did
not match her identification”.
Monica
Perry of STL
received a letter for “the professionalism you demonstrated
during a very stressful time for a passenger and her son.
Your professionalism eased the stress level greatly”.
Joanna Gotto of CLE received a letter for the “excellent customer service
provided to Continental Airlines and Huntleigh customers in general
on an on-going basis”.
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